All our efforts are aimed at achieving our customers’ business goals. That may sound normal and only right – after all, nearly every service provider makes the same claim – but it isn’t necessarily a given in our industry.
Striped Giraffe wants to understand what added value a project creates for the client. Our goals are not purely our company’s profit – while the project staff have to stay aware of the ROI, that ROI can cover many aspects. Increasing sales and market share over the short term is one thing, but what we really aim for is to make our customers more successful on a lasting basis and to prepare them for the challenges they will face tomorrow. The sustainable prosperity of our customers is always at the heart of our how we think and what we do on a project.
Services are becoming ever more important when it comes to digitization – functionalities that make the customer’s daily life easier. Those customers increasingly tend to remain with their service provider solely because of the digital services it offers, so ROI can also be seen in terms of loyal customers, too.
The transformation from manual business processes to digital platforms is also a positive ROI. In doing so, our customers’ daily working processes change significantly, leading to improvements in their organization.