{"id":19741,"date":"2021-01-07T16:22:33","date_gmt":"2021-01-07T15:22:33","guid":{"rendered":"https:\/\/relaunch.striped-giraffe.com\/hilti-case-study\/"},"modified":"2024-09-11T12:38:52","modified_gmt":"2024-09-11T10:38:52","slug":"hilti-case-study","status":"publish","type":"page","link":"https:\/\/www.striped-giraffe.com\/en\/hilti-case-study\/","title":{"rendered":"Case Study Hilti"},"content":{"rendered":"

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Case Study Hilti<\/span><\/h1>\n

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“ENABLING CUSTOMER SELF-SERVICE<\/span>
\nTHROUGH AN ONLINE TOOL PARK MANAGEMENT PLATFORM“<\/span><\/h2>\n

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HILTI
\nFLEET MANAGEMENT<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]In the early 2000s, the company began implementing its new offering – Hilti Fleet Management – an innovative business model based on tool rental as an alternative to traditional equipment sales and maintenance.<\/p>\n

Instead of buying tools, customers can now rent the equipment they need for a fixed monthly usage fee and a fixed period of time.<\/h3>\n

A key added value is a comprehensive, professional service package that also includes free tool repairs during the contract period.[\/vc_column_text][vc_empty_space][vc_column_text]To make this service as attractive and efficient as possible, Hilti relied on a suitable self-service platform.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” css=”.vc_custom_1610986771293{margin-bottom: 50px !important;padding-top: 150px !important;padding-bottom: 100px !important;}” bg_color_value=”#000000″][vc_column width=”1\/5″][\/vc_column][vc_column width=”3\/5″][vc_column_text]<\/p>\n

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Striped Giraffe is our long term implementation partner in the digital area. These colleagues are definitely a prime pick covering the full range between architecture, project management and implementation.<\/span><\/p>\n<\/blockquote>\n

Alexander T. Stampfl<\/strong>, Global Head of E-Business Hilti Group<\/span><\/p>\n

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Download<\/h2>\n

[\/vc_column_text][vc_empty_space height=”32″][vc_single_image image=”20625″ img_size=”medium”][\/vc_column][vc_column width=”2\/3″][vc_column_text]We have summarized the initial situation as well as Hilti’s challenges with a detailed description of the solution in a case study. You can download it here for free.[\/vc_column_text][vc_empty_space height=”32″][vc_column_text]

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