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E-Commerce Systems

SAP Commerce Cloud

SAP Commerce Cloud is aimed primarily at large and complex organizations that require a high level of business process integration

Product
details

Technology
Cloud-based platform

Cost model
Subscription

Business model
B2B, B2C and D2C

Flexibility
High due to modular architecture and the use of microservices

Future-proof
Relatively high due to high flexibility, depth of integration, and innovative strength

Features/functions

  • Omnichannel capabilities
  • Real-time personalization and contextual control
  • Flexible data model for complex product catalogs and customized pricing strategies

More characteristics
High-performance scalability, self-service portals, microservices, and APIs for quick adjustments and extensions

Key aspects of operation
User-friendly operation with intuitive dashboards and flexible tools that allow both business users and developers to easily customize, configure, and scale without requiring in-depth technical knowledge.

Estimated effort for implementation
Smaller implementations with standard features and minimal customization can be completed in 3 to 6 months. However, for larger, more complex projects with highly customized features, extensive integrations with existing IT systems, and comprehensive customizations, the time required can be up to 12 months or more.

Estimated effort for operation

  • Moderate to high for larger businesses with customizations, as they will need dedicated resources for content, integrations, and support.
  • For smaller, less complex implementations, SAP Commerce Cloud’s managed services can keep operational needs at a moderate level, with reduced infrastructure overhead.

Best fit

SAP Commerce Cloud is particularly suitable:

 

  • for companies with a high volume of customer interactions and multi-channel sales models (B2C)
  • for sectors such as engineering and manufacturing that focus on complex ordering processes and specific customer requirements (B2B)
  • for companies with significant deviations from the standard
  • for companies that use other SAP products and want to integrate them with their e-commerce system
  • for companies that need to manage complex product structures and extensive spare parts catalogs, such as automotive manufacturers
  • for highly regulated industries such as pharmaceuticals or healthcare, as special customer and supply chain processes are supported
  • for companies that sell directly to end customers (D2C) thanks to the flexible omnichannel strategy

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