Case Study Hilti
“ENABLING CUSTOMER SELF-SERVICE
THROUGH AN ONLINE TOOL PARK MANAGEMENT PLATFORM“
HILTI
FLEET MANAGEMENT
In the early 2000s, the company began implementing its new offering – Hilti Fleet Management – an innovative business model based on tool rental as an alternative to traditional equipment sales and maintenance.
Instead of buying tools, customers can now rent the equipment they need for a fixed monthly usage fee and a fixed period of time.
A key added value is a comprehensive, professional service package that also includes free tool repairs during the contract period.
To make this service as attractive and efficient as possible, Hilti relied on a suitable self-service platform.
Striped Giraffe is our long term implementation partner in the digital area. These colleagues are definitely a prime pick covering the full range between architecture, project management and implementation.
Alexander T. Stampfl, Global Head of E-Business Hilti Group
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